FAQ — TNCE Smart Home
Popular Questions and Solutions
This page answers the most common questions about TNCE smart plugs, switches, bulbs, and Tuya-based smart devices.
TNCE smart device doesn’t work
Problem:
Device does not turn on or respond.
Solutions:
- Check power outlet
- Reset the device
- Test with a low-power device (lamp)
🔗 Video guide:
https://www.youtube.com/results?search_query=tuya+smart+plug+setup
Device does not connect to Wi-Fi
Problem:
The app cannot find the device.
Solutions:
- Use 2.4 GHz Wi-Fi only
- Disable VPN / hotspot
- Allow location permission
- Try AP Mode
🔗 Official guide:
https://support.tuya.com/en/help/_detail/K9hutnqf8l0k
Device goes offline
Problem:
Device is added but shows Offline.
Solutions:
- Move device closer to router
- Restart router and device
- Use a fixed Wi-Fi channel
🔗 Official explanation:
https://support.tuya.com/en/help/_detail/K9hutnqf8l0m
Device cannot be reset
Problem:
Pairing mode does not start.
Solutions:
- Hold reset button 5–10 seconds
- Power OFF / ON several times
- Use another socket
🔗 Video guide:
https://www.youtube.com/results?search_query=tuya+smart+plug+reset
Zigbee device not responding
Problem:
Zigbee device does not connect.
Solutions:
- Check Zigbee gateway
- Move device closer
- Reset and re-pair
🔗 Official support:
https://support.tuya.com/en/help/_detail/K9hutnqf8l0p
⚠️ Important
Always use Smart Life or Tuya Smart app specified in the TNCE product description.
Other apps may cause unstable operation.